Refund Policy
When and how refunds work on orders placed with Cabinet Bazaar.
Last updated: June 2026
We want you to be confident in your purchase. This Refund Policy explains how refunds are handled on cabinets, countertops, hardware, and services. It works alongside our Return Policy.
Deposits & custom orders
- Many orders require a deposit to begin assembly, fabrication, or scheduling.
- Custom and made-to-order items — including cut-to-size countertops and special-order finishes — are non-refundable once fabrication or cutting has begun, because they're made specifically for your project.
- If you cancel a standard (non-custom) order before it ships or is picked up, you may be eligible for a refund of amounts paid, less any restocking or processing fees described in your order.
Stock products
Unused, undamaged stock cabinets and hardware in their original, re-sellable condition may be eligible for a refund under our Return Policy. Refunds are issued to the original method of payment.
Damaged or defective items
If an item arrives damaged or has a manufacturing defect, contact us promptly (see below). We'll arrange a repair, replacement, or refund of the affected item at no cost to you. Please keep the packaging and share photos so we can resolve it quickly.
Services
Design, assembly, delivery, and installation services that have already been performed are generally non-refundable. If something isn't right with our work, tell us — we'll make it right.
How to request a refund
- Contact us with your name, order details, and the reason for the request.
- We'll confirm eligibility and walk you through the next steps.
- Approved refunds are typically processed within a reasonable time to your original payment method; your bank may take additional days to post it.
Questions about this policy? Call us at (210) 773-2799, email [email protected], or stop by 5601 Bandera Rd, Suite 100, San Antonio, TX 78238.